Online Ordering

Stop paying 30% to third-party apps.

Your own full-stack ordering platform. Zero commission. Real-time dashboard. Loyalty, gift cards, AI chatbot, and kitchen display — all built in.

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Best for Restaurants losing margin to delivery apps or phone orders.
Main outcome Commission-free ordering with customer data, loyalty, and upsells.
Setup time Typical setup takes less than one week after menu and payment details.
Quick Answer

What is zero-commission online ordering?

Zero-commission online ordering lets customers place pickup and delivery orders through your own branded website instead of a third-party marketplace. The restaurant keeps the order revenue, customer data, menu control, and repeat-marketing opportunities.

  • Best for restaurants paying high delivery app commissions.
  • Includes direct ordering, loyalty, gift cards, upsells, and kitchen workflow.
  • Main goal: shift repeat customers from third-party apps to your own system.
The Hidden Cost

See what third-party apps are really costing you

With third-party apps

  • 30% commission on every order
  • They own the customer data
  • Your brand gets buried
  • Inflated menu prices hurt trust
  • No loyalty, no gift cards, no control
-$3,000+/month lost
VS

With Inca Media

  • Zero commission — ever
  • You own 100% of customer data
  • Your brand, your domain, your app
  • Built-in loyalty, gift cards & AI
  • Full admin dashboard & kitchen display
+$3,000/month saved
Online ordering platform showing branded restaurant app with menu, loyalty cards, and order interface
+24 new orders today
$1,280 revenue today
All-In-One Platform

Not just an ordering page — a complete restaurant platform.

Ordering, loyalty, gift cards, kitchen display, AI chatbot, analytics, and marketing — all in one system. Built for speed, reliability, and a customer experience that actually feels premium.

  • Zero commission on every order
  • Loyalty, gift cards & coupons built in
  • AI chatbot + live chat for instant support
  • Real-time kitchen display system
  • Full admin dashboard & analytics
See It In Action
Platform Features

Everything a restaurant needs. Nothing it doesn't.

This isn't a widget — it's a full-stack platform built specifically for restaurants.

Ordering & Menu

Branded Ordering Page

Your logo, colors, and custom domain. Categories, items, variations, add-ons — a menu that looks and feels like your restaurant.

Single-Page Checkout

Pickup, delivery, or dine-in toggle. Coupon codes, gift card redemption, Stripe payment with Apple Pay and Google Pay — all on one page.

Schedule-Aware Menus

Lunch and dinner menus display automatically based on time of day. "Most ordered" and personalized suggestions drive higher tickets.

Real-Time Order Tracking

Customers see live order status. Guest order lookup by order ID + email/phone. Full order history for returning visitors.

Table Reservations

Customers book tables online with instant confirmation. Manage reservations alongside orders from the same dashboard.

PWA — No App Download

Works on any device. Add-to-home-screen prompt gives customers an app-like experience without the App Store friction.

Loyalty, Gift Cards & Engagement

Loyalty Program

Phone-based enrollment. Customers earn and redeem points on every order. Apple Wallet and Google Wallet passes built in.

Gift Cards

Customers browse, buy, and send gift cards online. Balance check and redemption at checkout. Admin manages templates and analytics.

Coupons & Promotions

Create discount codes with custom rules. Validated automatically at checkout. Track usage and performance in admin.

Push Notifications

Send targeted notifications to subscribed customers. Manage preferences and track engagement analytics.

Abandoned Cart Recovery

Automatically track abandoned checkouts. Recovery workflows and marketing lists to win back lost orders.

Upsell Engine

Configure upsell products shown at checkout and in-cart. Exit-intent suggestions catch customers before they leave.

AI & Chatbot

AI Chatbot

Configurable AI assistant answers customer questions 24/7. Full conversation history, model and behavior settings, and AI-powered upsell suggestions.

Live Chat

When the AI can't handle it, staff jump in with live chat. Admin view shows all active conversations in real time.

Kitchen & Operations

Kitchen Display System

Dedicated KDS board for kitchen staff. Real-time order queue with status tracking (new, in progress, completed). WebSocket sync with offline support.

Stripe Payments

PCI-compliant. Saved payment methods for returning customers. Configurable platform fee with clear labeling. Full webhook integration.

Delivery Integration

Delivery quotes, order creation, status tracking, and cancel flows. Third-party delivery (Uber Direct) integration built in.

SMS Notifications

Optional SMS alerts for new orders and status updates. Keep kitchen and customers in sync without extra apps.

Staff & Permissions

Staff accounts with role-based access. Admin users, audit logs, and dedicated KDS login for kitchen devices.

Menu Management

Full CRUD for categories and items. Set favorites, bulk CSV/Excel import, and manage variations + add-ons from the admin panel.

Admin Dashboard & Analytics

Full Admin Dashboard

Overview with KPIs, recent orders, and key metrics. Manage orders, reservations, menu, customers, coupons, gift cards, reviews, and settings — all in one place.

Reports Hub

Financial, revenue, sales, customer, delivery, operations, and chat analytics. Behavior funnel tracking from visit to completed order.

Customer Intelligence

Searchable customer list with LTV, order history, loyalty status, and source/device tracking. New vs returning segmentation.

Review Management

View and respond to customer reviews directly from the admin panel. Stay on top of feedback without switching platforms.

A/B Testing

Create experiments, assign variants, and track results. Test different menu layouts, upsell strategies, or checkout flows.

Marketing Integrations

Facebook Pixel & CAPI, Google Analytics, Microsoft Clarity — conversion tracking and session replay out of the box.

How It Works

Live in 48 hours. Not kidding.

We handle the setup. You handle the orders.

01

We Build Your Menu

Send us your menu (PDF, photo, napkin sketch — we don't judge). We digitize it with photos, descriptions, variations, add-ons, and pricing.

02

We Brand & Configure

Your logo, colors, custom domain, payment setup, delivery zones, loyalty program, and gift card templates — all configured by us.

03

You Start Earning

Go live and start accepting orders. We train your staff on the admin dashboard and KDS. Ongoing support and optimization included.

Comparison

See the difference yourself.

Inca Media Delivery App A Delivery App B
Commission per order 0% 15–30% 15–30%
Your branding
Customer data ownership
Loyalty program
Gift cards
AI chatbot
Kitchen display (KDS)
A/B testing
Setup time 48 hours Less than one week Less than one week
Monthly cost Flat fee % of revenue % of revenue
$3,000+ avg. monthly savings per restaurant
0% commission on every order
48hrs from signup to live
100% of customer data is yours
FAQ

Common questions

How is this different from third-party delivery apps?

Third-party apps take 15–30% of every order and own the customer relationship. Our platform gives you a complete branded system — ordering, loyalty, gift cards, AI chatbot, kitchen display, and analytics — with zero commission and full data ownership.

Do I need to handle delivery myself?

You can offer pickup only, use your own drivers, or we integrate with third-party delivery services like Uber Direct. The difference is you're not paying commission on the food. You choose what works for your operation.

Can I keep using third-party apps alongside this?

Absolutely. Many clients use third-party apps for discovery while pushing loyal customers to order direct. Over time, most shift 60–80% of orders to their own system — saving thousands per month.

Do my customers need to download an app?

No. It's a PWA (Progressive Web App) that works on any phone, tablet, or computer. Customers can add it to their home screen for an app-like experience — no App Store needed.

How does the loyalty program work?

Phone-based enrollment — no cards or apps needed. Customers earn points on every order and redeem them at checkout. We also generate Apple Wallet and Google Wallet passes automatically.

What analytics and reports do I get?

Financial reports, revenue trends, sales by item/category, customer segmentation, delivery vs pickup metrics, conversion funnels (visit > menu > cart > order), chat analytics, and A/B test results.

How long does setup take?

Most restaurants are live within 48 hours. We handle menu digitization, branding, payment setup, domain configuration, loyalty program, and KDS setup. You just send us your menu and logo.

Better Together

Pair it for even bigger results.

Each service works great alone - but together, they multiply your growth.

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